Cassidy Koch’s career has always centered on one essential skill: helping people feel understood, supported, and ready for what comes next. Originally from Denver, Cassidy studied English Education at Colorado State University before beginning her career in the classroom, where she taught both 6th and 8th grade. Those years spent guiding students through big ideas, everyday challenges, and plenty of middle school unpredictability helped shape the clear, empathetic, and adaptable communication style she brings to every role.
From there, Cassidy moved into higher education as the Enrollment Coordinator for the Department of Education at Columbia College in South Carolina, supporting future educators as they took meaningful steps toward their own careers. Most recently, she served as the New Patient Team Manager for a large mental health practice in Texas, where she helped grow the team and supported efforts to expand access to care. Across education, enrollment, and healthcare, Cassidy has built a career around making complex or overwhelming processes feel more approachable, a natural fit for her role as a Customer Success Associate at Cloudforce.
Cassidy brings curiosity, patience, and a service-minded perspective to her work. She is especially excited to continue growing at Cloudforce while helping customers feel confident, informed, and supported. Whether she is answering questions, solving problems, or building relationships, Cassidy approaches customer success with the same thoughtful steadiness that has carried her through classrooms, campuses, and care teams alike.
Outside of work, Cassidy loves running, reading, working out, going to concerts, and exploring new places with her fiancé. Originally from Denver, she has lived across the country in recent years and brings that same adventurous spirit to life outside the office, whether she is searching for great pho, rewatching The Sopranos, or climbing one of the more than 20 fourteeners she has already conquered.
Other fun facts about Cassidy:
If you could live in any time period, past or future, when would it be?
- I would go back in time to the 60’s. Not only is that my favorite musical era, but I’m also just a hippie at heart. Also, really just any time period where I could be in my 20s without a cell phone would be cool to experience.
If you could be guaranteed one thing in life (besides money), what would it be and why?
- I feel like I should have a more altruistic answer to this question; but my gut reaction is to guarantee that my dog will live as long as I do. She’s my soul mate <3
What’s the best piece of advice you’ve ever given?
- This advice has come from multiple people over the years in more or less words: don’t stress about what you can’t control. Although I tend to fall into this loop frequently, I believe that the more you’re able to master this, the happier you’ll be in life.
What’s your go-to karaoke song?
- For the record: I would do a lot before I had to do karaoke. But if I did fo karaoke, I would choose “Sunspot Baby” by Bob Seger.
What’s a small thing that always makes your day better?
- Acting like I know what my dog is thinking and talking in “her voice”.
