Artificial Intelligence (AI) Terms of Use

Effective Date: March 16, 2026

Introduction

This Artificial Intelligence Terms of Use document (“AI Terms”) applies to all Products and Services offered by Cloudforce Group, Inc. (“Cloudforce,” “Company,” “we,” or “us”), including its flagship AI gateway platform, nebulaONE®, and governs the use of AI-powered features and functionality by our clients, their authorized end users, and Cloudforce employees and contractors. These AI Terms serve a dual purpose: (1) they describe how Cloudforce uses AI tools and capabilities internally in the delivery of our services; and (2) they establish the rules, rights, and responsibilities governing your organization’s use of AI features within nebulaONE® and any other Cloudforce AI-enabled Products and Services. These AI Terms are incorporated by reference into and supplement any applicable Platform License and Services Agreement (“Agreement”) between Cloudforce and you (“Client”). In the event of a conflict between these AI Terms and the Agreement, these AI Terms shall control with respect to AI-specific matters. By activating, accessing, or using any AI-powered feature within Cloudforce’s Products and Services, Client consents on behalf of itself and its authorized users to the practices described herein.

Definitions

“AI” or “Artificial Intelligence” means computer systems designed to perform tasks that traditionally require human intelligence, including but not limited to natural language processing, content generation, decision support, pattern recognition, and data analysis.

“Generative AI” means a class of AI that produces new content, including text, summaries, recommendations, or structured data, in response to user input or system-defined prompts. Examples include large language models (LLMs) such as those provided by Microsoft Azure OpenAI Service, Anthropic Claude, and similar enterprise-grade models.

“AI Features” means any AI or Generative AI-powered tools, agents, assistants, or automated capabilities made available through nebulaONE® or other Cloudforce Products and Services.

“Client Data” means all data, content, documents, and information submitted by Client or its Users to or processed through nebulaONE®.

“User” means any employee, contractor, student, administrator, or authorized representative of Client who is granted access to Cloudforce’s Products and Services.

“Azure Environment” means the Microsoft Azure subscription where cloud infrastructure is deployed and the Microsoft Enterprise tenant operated and controlled by the Client organization in which nebulaONE® is deployed and hosted.

Section 1: How Cloudforce Uses AI Internally and in Our Products

1.1 AI in Our Products

nebulaONE® is a secure, Microsoft-based AI gateway that enables organizations to deploy AI capabilities, including custom AI agents, document analysis, and content generation, within their own Azure environment. Cloudforce leverages enterprise-grade AI models, primarily through Microsoft Foundry and related Microsoft Cognitive Services, to power the AI Features available within nebulaONE®.

Cloudforce selects, configures, and maintains AI models and infrastructure with a focus on security, compliance, and data privacy. All AI processing within nebulaONE® occurs within the Client’s own Azure tenant, meaning Client Data remains under the Client’s direct cloud custody and control at all times.

1.2 AI in Cloudforce’s Internal Operations

Cloudforce employees and contractors may use AI tools internally to support service delivery, software development, client communications, and administrative functions. When doing so, all Cloudforce personnel are required to comply with this AI Terms and Cloudforce’s internal AI Acceptable Use Policy, which prohibits the input of Client Data, personally identifiable information (PII), or confidential business information into any public or non-enterprise AI tool (e.g., consumer versions of ChatGPT or similar services).

Cloudforce uses AI-assisted capabilities in areas such as:

Software development and code review
Documentation generation and knowledge management
Internal productivity and workflow automation
Security monitoring and threat analysis support

In all cases, AI outputs are subject to human review before being applied to client-facing decisions or deliverables.

1.3 Third-Party AI Model Providers

AI Features within nebulaONE® are powered by large language models and related services provided by Microsoft and, where applicable, other enterprise AI providers. Cloudforce maintains contractual agreements with these providers that prohibit the use of Client Data to train, fine-tune, or improve their underlying AI models. Cloudforce conducts due diligence on all third-party AI providers prior to integration, including review of their security posture, data handling practices, and compliance certifications.

Section 2: Data Privacy and No-Training Commitment

2.1 Client Data Is Yours

Cloudforce does not claim ownership over any Client Data processed through nebulaONE® or any other Cloudforce Products and Services. Client retains full ownership and control of its data at all times.

2.2 No Training on Client Data

Cloudforce does not use Client Data, including inputs, outputs, uploaded documents, or conversation histories, to train, fine-tune, retrain, or otherwise improve any AI model, whether proprietary or third-party. This commitment extends to all AI Features across nebulaONE® and applies to both Cloudforce and, via contractual obligation, our AI model providers. Because nebulaONE® is deployed within the Client’s own Azure environment, Client Data never traverses Cloudforce-controlled infrastructure during AI processing unless the Client chooses to utilize a different search function. This architectural choice is intentional and foundational to our privacy-first design.

2.3 Data Collected by Cloudforce

The only data collected by Cloudforce in connection with nebulaONE® product operation is:

Anonymized telemetry data: high-level system performance metrics, error reporting, and feature usage statistics, fully anonymized in accordance with applicable privacy law, including Recital 26 of the GDPR, such that no individual can be identified.
Token usage statistics: aggregate counts of model activity (e.g., feature calls, model usage volumes) used solely for product performance monitoring and billing reconciliation. These contain no personal identifiers.

No personally identifiable information (PII) from end users is collected or processed by Cloudforce through the nebulaONE® product. All personal data processed within the platform remains entirely under the control of the Client organization.

2.4 Applicable Privacy Frameworks

Cloudforce’s data practices are designed to support Client compliance with applicable privacy regulations, including:

GDPR (General Data Protection Regulation)
CCPA / CPRA (California Consumer Privacy Act / California Privacy Rights Act)
HIPAA (Health Insurance Portability and Accountability Act), where applicable under a signed Business Associate Agreement (BAA)
FERPA, where applicable to educational institution clients

Clients operating in regulated industries are responsible for ensuring their own use of AI Features within nebulaONE® is consistent with applicable regulatory requirements.

Section 3: Compliance and Security

3.1 Cloudforce Compliance Certifications

Cloudforce maintains the following compliance certifications relevant to AI-powered services:

SOC 2 Type I — Cloudforce has achieved SOC 2 compliance, demonstrating adherence to the Trust Services Criteria for security, availability, and confidentiality.
HIPAA — Cloudforce supports HIPAA-compliant deployments of nebulaONE® for healthcare and healthcare-adjacent clients.
SSPA – Cloudforce is SSPA compliant, meeting rigorous data protection and privacy requirements for our Clients.
Microsoft Solutions Partner — Cloudforce is a certified Microsoft Solutions Partner, and nebulaONE® is built on and listed in the Microsoft Azure Marketplace, inheriting applicable Microsoft compliance infrastructure.

Clients may request a copy of Cloudforce’s most recent compliance documentation at the Cloudforce Trust Center located at https://trust.gocloudforce.com

3.2 Security Architecture

nebulaONE® is architected to run entirely within the Client’s own Microsoft Azure environment. This means:

AI model queries and responses remain within the Client’s Azure environment
No Client Data is routed through Cloudforce-controlled servers during AI inference
Access controls, data residency, and encryption policies are governed by the Client’s Azure configuration

Cloudforce implements commercially reasonable administrative, technical, and physical safeguards in the development and maintenance of nebulaONE®, consistent with SOC 2 standards and Microsoft Secure Development Lifecycle (SDL) practices.

Section 4: Acceptable Use of AI Features

4.1 Permitted Uses

AI Features within nebulaONE® and Cloudforce’s services may be used for lawful, legitimate business purposes, including but not limited to:

Drafting, summarizing, and reviewing internal documents, reports, and communications
Building and deploying AI agents grounded in the Client’s own organizational data
Analyzing data sets and generating insights to support business decisions
Automating repetitive administrative tasks
Generating brand-consistent marketing, training, and operational content

4.2 Prohibited Uses

Client and its Users shall not use Cloudforce’s AI Features to:

Generate or disseminate harmful content, including content that is defamatory, obscene, harassing, threatening, or discriminatory on the basis of race, gender, religion, national origin, disability, or any other protected characteristic
Violate applicable law, including but not limited to privacy laws, export control regulations, intellectual property laws, or anti-discrimination statutes
Circumvent security controls, including attempts to manipulate AI models through prompt injection, jailbreaking, or other adversarial techniques
Process data in excess of authorized permissions, including using nebulaONE® to process data belonging to individuals or organizations for whom Client has no legal authorization
Make fully automated high-stakes decisions without human review, including decisions with legal, financial, medical, or employment consequences, without appropriate human oversight (see Section 5)
Impersonate individuals or organizations or generate content intended to deceive or defraud
Reproduce, distribute, or commercially exploit AI-generated outputs in violation of applicable intellectual property law or third-party rights
Use AI Features for surveillance, tracking, or monitoring of individuals without proper legal basis and disclosure, as applicable
Knowingly submit content that itself violates law, including unlawfully obtained data, content that infringes third-party intellectual property, or material that constitutes or facilitates illegal activity

4.3 Client Responsibility for Users

Cloudforce Clients are responsible for ensuring that all Users comply with these AI Terms. Client shall communicate applicable acceptable use requirements to its Users and shall implement internal policies governing AI use consistent with these AI Terms. Cloudforce reserves the right to suspend or terminate access to AI Features for any Client or User found to be in violation of these AI Terms.

Section 5: Human Oversight and AI Limitations

5.1 AI Is a Tool, Not a Decision-Maker

Cloudforce’s AI Features are designed to augment human judgment, not replace it. AI outputs, including summaries, recommendations, generated content, and data analyses, should be treated as informational inputs to human decision-making, not as final, authoritative conclusions. Client and its Users are solely responsible for the decisions they make based on AI-generated outputs. Cloudforce is not liable for decisions made relying on AI output without appropriate human review.

5.2 Known Limitations of AI

Users should be aware of and account for the following inherent limitations of AI systems:

(a) Inaccuracy and Hallucination: AI models may generate responses that are factually incorrect, outdated, or fabricated (“hallucinations”), even when presented with apparent confidence. Outputs should always be independently verified when accuracy is material.

(b) Data Staleness: AI models are trained on data up to a fixed cutoff date. They may not reflect recent events, regulatory changes, or updated information. Users should not rely on AI outputs as a source of current legal, regulatory, or market information without independent verification.

(c) Bias: AI models are trained on large datasets that may reflect societal biases. Outputs may inadvertently reflect bias related to race, gender, geography, profession, or other characteristics. Users should critically evaluate outputs, particularly when used in contexts involving personnel decisions, customer interactions, or public-facing communications.

(d) Confidentiality Risks: Users should exercise caution about the type and sensitivity of information entered into AI systems. Even within a secure environment, Users should avoid inputting information that is not necessary to accomplish the task at hand.

(e) Legal and Regulatory Uncertainty: The legal landscape surrounding AI is rapidly evolving. Regulations governing AI-generated content, automated decision-making, and data use may impose obligations on Clients and Users that are not yet fully defined. Clients are responsible for monitoring applicable legal developments.

(f) Ethical Considerations: AI outputs may raise ethical concerns, including the potential for discriminatory outcomes or content that is inappropriate in context. Users should review all AI outputs before acting on or distributing them.

5.3 High-Stakes Use Cases

For use cases involving consequential decisions, including those related to employment, healthcare, legal matters, financial determinations, or regulatory compliance, Client should ensure that:

AI outputs are reviewed by a qualified human professional before any decision is made
Appropriate documentation is maintained regarding the role AI played in the decision-making process
Clients comply with any applicable laws requiring explainability, human review, or opt-out rights in automated decision-making

Section 6: Intellectual Property

6.1 Ownership of Outputs

As between Cloudforce and Client, Client retains rights to AI-generated outputs produced through Client’s use of nebulaONE®, subject to applicable law. Cloudforce does not claim ownership of content generated by Client or its Users through AI Features.

6.2 Client Responsibility for Output Use

The legal status of AI-generated content, including questions of copyright ownership, originality, and third-party rights, is an evolving area of law. Client is solely responsible for ensuring that its use and distribution of AI-generated content complies with applicable intellectual property laws and does not infringe the rights of third parties.

6.3 No Infringement Warranty

Cloudforce does not warrant that AI-generated outputs are free from third-party intellectual property claims. Client assumes all responsibility for reviewing AI outputs for potential infringement prior to use or publication.

Section 7: Cloudforce’s Right to Modify AI Features

Cloudforce reserves the right to modify, suspend, or discontinue any AI Feature at any time, with or without notice, including in response to changes in third-party model availability, compliance requirements, or security considerations.

Section 8: Updates to These AI Terms

Cloudforce may update these AI Terms from time to time to reflect changes in our products, applicable law, or industry standards. Cloudforce will notify Clients of material changes via email or in-product notification at least thirty (30) days prior to the effective date of such changes. Continued use of AI Features after the effective date of an updated AI Terms constitutes acceptance of the revised terms.

Section 9: Contact and Reporting

For questions about these AI Terms, or to report a suspected misuse of AI Features please contact:

Cloudforce, Inc. 120 Waterfront Street, Suite 500 National Harbor, MD 20745. compliance@gocloudforce.com 202.803.6500

These AI Terms of Use are governed by the laws of the State of Maryland. Any disputes arising under these AI Terms shall be resolved in accordance with the dispute resolution provisions of the applicable Agreement between Cloudforce and Client.

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